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Case study - Hospitality

Modernizing workforce management across Yosemite Lodges

How Ideas Factory led a UniFocus implementation and resolved a cross-vendor integration for Yosemite Management Group.

16
Hours saved weekly
50%
Reduction in errors
5 mo
Time to go-live

Client

Yosemite Management Group (YMG) operates Yosemite View Lodge and Cedar Lodge, a multi-property hospitality operation near Yosemite National Park.

The Challenge

YMG needed to modernize workforce management across Yosemite Lodges - scheduling, labor tracking, and reporting - including a cross-vendor integration between UniFocus and the Infor property-management system, where room-status codes did not natively align across platforms.

What Ideas Factory Did

  • Led the UniFocus implementation across both lodges as the accountable delivery and project-management partner.
  • Coordinated a multi-vendor integration (UniFocus, Infor PMS, and the CorpWest MSP) and drove the room-status code mapping resolution.
  • Ran recurring ticket tracking and delivered executive status reporting to YMG leadership throughout the engagement.

The Results

  • Reduced manual scheduling and labor-reporting effort by 16 hours per week across Yosemite Lodges.
  • Resolved the cross-vendor room-status integration, cutting 50% of synchronization errors.
  • Delivered a full go-live in just 5 months with executive visibility throughout.

"Working with Gabe on the UniFocus project was a great experience. He is very knowledgeable and always took the time to answer our questions and help us find the best solution. He understood our operation, worked closely with us throughout the implementation, and made sure the system was set up correctly for our needs. His support, experience, and dedication were a big part of making the project a success."

Ulises Salas
Director of Operations

Why It Matters

This deployment represents a complex, multi-property hospitality integration-showcasing the operational depth and hands-on delivery expertise that generalist AI agencies simply cannot match.

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